Notification settings
Reply-to address, switching email types on and off, the post-class follow-up, SMS reminders, class reminder timing, and certification expiry reminder days.
Updated · JoinCPR help center
Settings → Notifications (admins and staff) controls which automatic messages students receive and when. Click Save Settings when done. Wording is edited separately under Email templates.
Reply-To Email
The address students reach when they reply to any automatic email. Leave it blank and replies go to JoinCPR's no-reply sending address, where nobody reads them, so set this to your inbox.
Training request notifications
Where the New Training Request email goes when a company fills in your portal's group training form. Leave blank to notify every administrator, or enter one address such as a sales inbox. See Group training requests.
Email Notifications
Switches for eight email types, all on by default:
| Switch | Sent when |
|---|---|
| Registration Confirmation | A student registers or staff add them to a class |
| Registration Cancelled | You cancel a whole class with notifications on |
| Class Reminder | Before a class, per the Timing card |
| Class Completed | A student is marked complete on a roster. Includes the certificate details. |
| Certification Issued | A certificate is issued manually or reissued. Also used on Mark Complete when Class Completed is switched off. |
| Certification Expiring | Before a certificate expires, per the Timing card |
| Payment Receipt | A later payment is recorded or a receipt is resent |
| Welcome Email | A student creates an account, on the portal or by ticking "Create an account" at checkout |
Types without a switch are always sent: Registration Transfer, Class Rescheduled, Refund Processed, both Instructor Credential Expiring emails, Client Portal Invitation, the three waitlist emails and the three training request emails.
Warning
Turning a type off suppresses every send of it, including Resend Confirmation and Resend Receipt from the roster.
Post-Class Follow Up
Off by default. Turn on Send post-class follow up email to students and choose Send after: 1, 3, 6 or 12 hours, or 1, 2, 3 or 7 days after the class ends. Confirmed and Completed students receive the Post-Class Follow Up email, once per class. The Send Follow Up button on a class page sends the same email manually and also counts as sent.
SMS Notifications
Turn on SMS class reminders and choose Send reminder: 2, 4, 6, 12, 24, 48 or 72 hours before. See SMS reminders for the message and opt-in rules.
Timing
- Class Reminder … days before class (1 to 14, default 1). The reminder email goes to Confirmed and Pending students once per class, about that many days before the start time. Rescheduling a class resets it so students are reminded again.
- Certification Expiry Reminder Days: comma-separated days before expiry, default "30, 7". One email per interval.
- Include renewal link: adds the Find a Renewal Class button to expiry reminders.
Staff notifications
There are no staff notification preferences. Administrators are emailed automatically about instructor credentials expiring and about billing; nothing else is emailed to staff.